The request
Store support on WhatsApp
A bot that handles orders, billing and exchanges, and knows when to call a person.
Aurora Store gets 40 thousand WhatsApp messages a month. Half are "where is my order". The rest mixes billing, exchanges, people who want to buy, and very angry people. The bot will be able to cancel orders and refund money. You design the architecture.
What the client asks
- 01Handle tracking, billing, exchanges and sales on WhatsApp: 40 thousand messages a month.
- 02The bot will be able to cancel orders and refund payments.
- 03Customers write sentences, change topics and come back to the start of the conversation.
- 04Internal coupons and discount rules must stay inside the company.
- 05The support team has people available during business hours.
7 test cases stay hidden until you submit the architecture.
5 decisions · 7 tests · No hints during the exam. The bill arrives with the tests.